New Patient FAQs
At Simona C. Arcan, DMD, MD, Inc., we hope the explanations below can help you learn about the top-notch services we offer at our Oral Surgery practice. If you have additional questions or need clarification, please contact us! Huntington Beach Oral Surgery Office Phone Number 714-847-9000
Why do I need a consultation?
A consultation allows us to determine your oral surgery needs and have a proper discussion about your treatment options. This discussion enables us to effectively tailor your medical care to your individual needs and ensure your safety.
What should I expect during a consultation?
During your consultation, we review your health history and explain your diagnosis and options with you. We are happy to answer your questions, and depending on your procedure, we also may provide a timeline for your proposed treatment plan. Dr. Arcan will also review the recommended treatment plan and your options with your referring practitioner. You will be able to discuss your budgetary needs with Philippa, our kind and knowledgeable financial coordinator, who provides information regarding fees and dental benefits.
Please note that all patients under the age of 18 must be accompanied by a parent or guardian during the consultation!
What medical information will I need to provide at my consultation?
If applicable, the items you need to bring include your surgical referral slip, x-rays, any pertinent lab results and completed forms for medical or dental insurance (if you have insurance). You will also need to bring a list of the following information:
- Your prior surgeries and experiences with anesthesia
- Names of all the medications you take on a regular basis or intermittently
- Your allergies to any medications
- Your medical conditions that may be of concern (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever etc.)
- Your physician’s contact information if you need a medical review for your condition(s)
As a new patient, what is the protocol for transferring x-rays from referring dentists and doctors?
Ask your dentist or doctor to email or mail your x-rays to our office. However, if there’s not enough time for your medical practitioner to send your x-rays, please pick them up and bring them with you to your consultation. If we need additional x-rays or if your current x-rays are deemed inadequate, they can be taken at our practice. Dr. Arcan will let you know if we need new x-rays, and she will discuss fees before any x-rays are taken.
When are payments for services due?
Payment is due at the time of service unless other arrangements have been made in advance, such as financing your care with CareCredit, a flexible payment plan. We bill your dental insurance as a courtesy to you, and if the benefit portion has not been satisfied by the insurance company within 60 days, you are responsible for your balance.
Do I have follow-up visits for my procedure and are they covered by my insurance?
Most surgeries have at least one postoperative visit included in the surgical fee. That surgical fee could be covered by your insurance, but you are responsible for all fees we charge, regardless of your insurance coverage. We are happy to discuss all costs with you upfront prior to your procedure: Huntington Beach Oral Surgery Office Phone Number 714-847-9000.
What is your cancellation policy?
If you can no longer keep your current appointment, we need advanced notice in order to have enough time to offer your spot to another patient. You must cancel your surgery 48 hours prior to your appointment, otherwise you will be charged a $150 cancellation fee. If you miss a non-surgical appointment, we charge a $50 fee.
What exactly is included in my fee-for-service?
Proper attention to your case requires Dr. Arcan to spend more time working for you outside your direct visit with her. Therefore, your fee-for-service includes time spent inside and outside of our practice. For inside time, your fee is based on the amount of time spent during your appointment, the complexity of your condition and any treatment provided. Outside time may include:
Communication and Correspondence
- Communicating with nurses, house staff and attending physicians during your admission.
- Discussing ongoing hospitalization with hospital staff and insurance companies.
- Preparing and mailing consultation reports, follow-up visit letters, laboratory results and referral letters to any further specialists.
- Creating reports and forms for jury duty, school, job, sick leave and work, etc.
- Calling pharmacies, consulting practitioners, health care provides, and you or your family.
Managing Your Case
- Reviewing and managing all laboratory blood test results, x-rays, scan reports and hospital records.
- Creating a permanent medical record.
- Doing research for your case, using medical libraries and computerized medical search services.
- Providing patient educational materials and medication samples (when available).
- Arranging and coordinating other tests and consultations.
- Filling out application forms for medical, dental, disability and life insurance.
- Creating insurance reports for health and disability claims to insurance companies and the state.
- Writing letters of necessity for medical services to insurance companies.
For more complicated medical consultations or reports, there may be additional charges, but they will all be explained upfront to you.